Cadence Support
Need help with Cadence? We're happy to help. Cadence is operated by Rachel Huie.
For any question, bug report, or request, email us at support@getcadence.org. We typically respond within 2 business days.
Frequently asked questions
Recording isn't working / no sound
Cadence needs microphone permission to record your answers. Turn it on in your device Settings → Cadence → Microphone. If recordings come out silent, make sure no other app is using the microphone and that your device isn't muted.
Managing or cancelling a subscription
The Sprint (one-time, 60 sessions) and the monthly subscription are billed through Apple. To view, change, or cancel a subscription, open Settings → [your name] → Subscriptions on your iPhone. Deleting the app does not cancel a subscription.
Refunds
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Restoring purchases
Tap "Restore purchases" on the paywall, or reinstall the app and sign in — your session packs are tied to your account and follow you when you sign in.
Deleting your data or account
You can delete any individual practice session, or your entire account (including recordings and transcripts), from the Profile tab inside the app. To request a copy of your data, email us at support@getcadence.org.
For more details, read our Privacy Policy and Terms of Service.